Cancellation Policy for CWIC Scaffolding Academy

 

 

 

Cancellations by CWIC Scaffolding Academy (CWIC):

 

  • Construction Wales Innovation Centre (CWIC) and their Spokes reserve the right to cancel courses where circumstances dictate no alternative course of action is possible.
  • Where a course is cancelled in such circumstances, a transfer to the next suitable date will be offered to the delegate if applicable.
  • No responsibility is accepted for incidental or consequential loss resulting from such a cancellation.

 

Cancellations by Delegates:

 

Where delegates find it necessary to cancel their attendance, the following conditions will apply. We do reserve the right to cancel courses at any time. In such event we will offer you an alternative course placement at a later date or a full refund

 

  • Where notification is received more than 10 working days prior to the course date there will be an admin fee -20% of the course fee
  • Where notification is received between 10 & 4 working days prior to the start date, there will be a charge of 50% of the course fee.
  • Where notification received is less than 3 working days prior the start date, 100% course fee will be payable.
  • Where notification of withdrawal/no show is received on or after the course start date, the full course fee will be payable.

 

Substitutions:

 

  • Where a named delegate is unable to attend a confirmed course, a substitute delegate may attend.  Please advise CWIC as soon as possible by calling 01792 482022 or emailing scaffolding.academy@uwtsd.ac.uk

 

Transfer:

 

  • A delegate request to transfer attendance of a course to an alternative date after confirmation has been received will be granted, subject to availability & notice given.
  • Should the transferee subsequently cancel, then the original cancellation clause will apply.
  • All changes requested verbally must be confirmed via e-mail.
  • Changes will become effective on the date of receipt of written confirmation.

 

 

 

Please note: Your booking is confirmed via automated booking confirmation which will contain a unique booking ref . This is confirmation that you/your delegate is booked onto the selected course & will be expected to attended.

 

The booking confirmation will be sent to the email provided at the time of booking.